Do you offer payment plans?
Full payment is expected at the time of your visit. We do offer Afterpay & can give you details for Pet Finance companies if needed.
Are you accepting new clients?
Yes! We would love to meet you and your pet. Click here to complete a new client form & you and your pet will be registered right away.
Do you do home visits?
In some cases we can make home visits for euthanasias. Please call us to see if this is an option for you. If not we can put you in touch with mobile euthanasia vets.
What are your opening hours?
Monday – Friday 8:00am – 7:00pm
Saturday – 9:00 – 3:00pm
Sunday & public holidays – Closed
How long is a vet consultation? Can I bring both my pets at once?
Routine visits are usually 15 minutes. We allow longer for more complicated visits such as skin or ear issues, euthanasia & first puppy & kitten visits. If you want to bring more than 1 pet along please let us know and we will find a double appointment spot for them.
Do you offer puppy school?
Yes! We recommend enrolling your puppy into puppy school and run our own classes in the clinic. Click here for more information.
What animals do you treat?
We see a wide range of patients from cats & dogs to rabbits, guinea pigs, rats & reptiles.
Is it worth getting pet insurance?
Yes – absolutely! Check out Money Hub’s website as they do a great comparison of the different companies in New Zealand.
My pet is very anxious when coming to the vet. Will the staff be able to help them relax?
All of our staff have undergone Fear Free certification & we are also Rabbit Friendly & Cat Friendly certified. This means our team has undergone extra training to ensure all pets have a stress free visit & that we have extra measures in place in the clinic to help ensure this.
How much does it cost to get my dog desexed?
This cost varies depending on weight, age & other things. All clients receive an estimate of costs before all surgeries so please get in touch if you would like to discuss this with us.
Do I need an appointment?
Absolutely! We are often fully booked, sometimes days in advance so only take bookings. We do keep urgent on the day bookings for unwell or injured pets & emergencies, but these are only bookable by calling us.
Why do I need to see the vet before my pet can have more medication?
If your pet is on long term medication then the vet will create a prescription for them when they have examined them in a consultation. While the prescription is valid you can request more medication to collect. The prescription is only valid for either 1, 3 or 6 months depending on which medication your pet is taking. If it has been longer than this, then we are legally required to examine your pet again before dispensing more. You can request a repeat by clicking here or calling or emailing us. Please aim to give us 24 hours to process any repeats – our staff will be in touch when your script is ready to collect.
Can I see the same veterinarian every time?
If you book well enough in advance you can usually see the same vet, however if you are making an urgent booking then we cannot guarantee your pet will be booked with your regular vet. If you book online you can select your preferred veterinarian. Our staff will aim to let you know which vet you are booked in with if you make a booking by phone, however if you have a preference please just let us know.
Why do you check my pets weight every time we come in?
We like to have an accurate measurement of your pets weight regularly to ensure any medications prescribed or given are the correct dose & to notice any trends. Regularly weighing your dog on our scales from when they are puppies, can also help de-sensitise them & make it a fun thing for them at each visit – we also keep a treat jar next to all our scales!
Does my pet need to be in a carrier?
Yes, we do require all pets to be in a carrier & dogs to be under control on a leash. Your pet may be very well trained off lead or not in a carrier, but we cant guarantee the others in the waiting room are. For everyone’s safety we require all pets in a carrier or on leash.
Do I need to vaccinate my pet?
Yes, we recommend having your pet fully vaccinated. Your veterinarian will discuss which vaccines are appropriate for your pet during your consultation. We routinely vaccinate cats, dogs and rabbits and are happy to discuss any questions or concerns you have about vaccines.
What is the difference between our Gold & Platinum puppy & kitten packs?
Our Platinum package is the same as our Gold package with an additional visit at 6 months for a vaccination booster and a 3 month flea and worm treatment.
Where are my pet's vaccination records held?
We no longer issue vaccination books – instead your records are securely held online – this provides easy access and you can share them with boarding kennels & catteries. Go to myrover to sign up before coming in for your vaccination visit.