Privacy Policy

Effective Date: 27/10/2023

At the Vets, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide when using our website or any of our services. We comply with the New Zealand Privacy Act 2020 and take your privacy seriously.

Information We Collect:

We may collect personal information, including but not limited to your name, contact details, pet’s information, and health records when you use our services, make appointments, or subscribe to our newsletter. We may also collect information automatically, such as your IP address, browser type, and pages you visit on our website.

How We Use Your Information:

We use the information we collect to provide you with our veterinary services, schedule appointments, and communicate with you about your pet’s health. We may also use your information for administrative purposes, improve our services, and send you updates, promotions, and newsletters with your consent. We will not share your information with third parties for marketing purposes without your explicit consent.

Data Security:

We take the security of your information seriously and employ industry-standard security measures to protect it. While we strive to protect your personal data, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

Disclosure of Information:

We may disclose your personal information if required by law or to comply with a legal obligation. We may also share your information with our trusted service providers, such as email marketing platforms or payment processors, but only to the extent necessary to provide our services.

Your Rights:

You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications from us. To exercise these rights or if you have any questions about our privacy policy, please contact us at or on 03 332 6632.


Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent.

Changes to the Privacy Policy:

We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be modified accordingly.

By using our website and services, you consent to the practices described in this privacy policy. If you do not agree with this policy, please do not use our website or services.

At the Vets

406 Brougham Street

Christchurch, New Zealand

03 332 6632

This privacy policy was last updated on 27/10/2023.

Emergency Out of Hours Clinic

At the Vets is a member of the Christchurch After Hours Veterinary Clinic.
You are welcome to use the After Hours clinic if there is an emergency with your pet at any time that At the Vets is closed. After Hours will forward us your pet’s treatment history so we can continue their care.

The After Hours Veterinary Clinic telephone number is

03 366 1052

The After Hours clinic is located at 146 Antigua Street, Christchurch.
(on the Disraeli Street corner)

Our opening times

Monday to Friday 8.00am – 7.00pm
Saturday 9.00am – 3.00pm
Sundays and Public Holidays Closed