At the vets clinic tour
Say hello to the all-new us!
At The Vets
Our clinic has grown and evolved significantly since its founding and we felt it was the perfect time to refresh our image to better reflect our values, commitment, and the exceptional care we offer to every pet that walks through our doors.
Our rebranding goes beyond a new logo and colour scheme – it's a representation of our deep passion for animals and our dedication to their health and happiness and that of their human families.
Quality Care: Our commitment to understanding your pet's unique needs and providing quality, tailored care for each furry, fluffy or scaly member of your family.
Compassionate Team: The same team of experienced veterinarians, nurses and support staff who adore your pets and are dedicated to their health and wellbeing.
Community Spirit: We're still the same close-knit family of pet lovers who cherish the relationships we've built with you over the years.
Reception
Welcome to our modern clinic's reception area, where we've designed a space that prioritises the comfort and well-being of your pets and their owners. We understand that your pet's comfort matters too, that's why we've got non-slip mats for dogs, pet-friendly furniture, a cat tower, and an array of toys to keep them content.
While you're waiting, check out our reception video full of useful information & connect to our clinic Wi-Fi. For your convenience, we offer a small retail area with a selection of pet supplies, treats, and premium diets, so you can pick up what your pet needs while you're here.
For pets with special needs or those who may be anxious around others, we can offer separate waiting areas or can pop them straight in consultation rooms where possible to respect their comfort and privacy. We use Feliway and Adaptil sprays in our reception area and have pre-sprayed blankets for your cat carriers if needed.
At our modern veterinary clinic, we're dedicated to providing a warm and welcoming reception area that reflects our commitment to the well-being of your pets. We can't wait to welcome you and your furry companions!
Consult room 1
Your pet's comfort and well-being are of paramount importance! So our consultation rooms offer a private and relaxed space where you and your veterinarian can have candid conversations about your pet's health, free from distractions.
Our experienced and compassionate veterinarians will work closely with you to address any concerns, answer your questions, and create a customised care plan that suits your pet's unique needs. We're here to provide the guidance and expertise your pet deserves.
Our consultation rooms are designed to accommodate pets of all sizes and temperaments. We've created a welcoming space where pets can feel at ease and receive the care and attention they deserve.
Consult room 2
Your pet's comfort and well-being are of paramount importance! So our consultation rooms offer a private and relaxed space where you and your veterinarian can have candid conversations about your pet's health, free from distractions.
Our experienced and compassionate veterinarians will work closely with you to address any concerns, answer your questions, and create a customised care plan that suits your pet's unique needs. We're here to provide the guidance and expertise your pet deserves.
Our consultation rooms are designed to accommodate pets of all sizes and temperaments. We've created a welcoming space where pets can feel at ease and receive the care and attention they deserve.
Nurse Consult Room
If you’re after a nail trim or need some help with flea and worming then pop on into our nurses consult room. We have a consult nurse each day who is available to help you and your pet with things such as weight management or parasite control. Our nurses room is tucked in behind our reception desk and can also be used as a separate waiting area for nervous pets when needed.
Whether it's administering vaccinations, discussing wellness plans, or providing guidance on pet care, our nurse consult rooms offer a comfortable and unhurried environment for these important interactions. This personalised approach ensures that our patients receive the utmost care and attention, all while fostering a strong bond of trust between our staff, the pets, and their dedicated owners.
Lab & Pharmacy
We believe in providing holistic care for your beloved pets. That's why we're proud to offer an in-house pharmacy for your convenience. With our on-site pharmacy, you can conveniently fill your pet's prescriptions right here at our clinic, saving you time and ensuring that your furry friend gets the medication they need without delay.
Rest assured that the medications we dispense are sourced from reputable suppliers, guaranteeing the highest quality and effectiveness for your pet's health. Our knowledgeable staff is here to offer advice, answer questions, and ensure that you understand how to administer your pet's medications properly.
Dog Ward
We know that dogs are not just pets but cherished family members, so that's why we have a space designed to ensure the best care and comfort for your canine companions. Our Dog Ward is tailored to create a safe and inviting atmosphere that dogs love. With spacious kennels, soft bedding, and a team of dog-loving professionals, we prioritise your dog's well-being.
We have plenty of rooms in our ward so can cater for dogs of all shapes and sizes & comfortably house a Great Dane is our largest room! We have the Pet Tunes - Canine Calm music box playing all day as this music has been clinically tested and proven to calm canine behaviours, reduce stress, and restore behavioural balance.
We ensure your dog is regularly walked and toileted when they are staying in our hospital. All dogs are fed premium Royal Canin dog food during their stay.
Cat Ward
We understand that feline friends require special care, and that's why we have our dedicated Cat Ward. Your beloved cats deserve a peaceful, tranquil and comfortable space for their health and well-being. Our Cat Ward is designed to create a stress-free and cosy atmosphere that cats love. With quiet and private spaces, your feline companions can relax during their stay with us.
Our team includes passionate cat lovers who are experienced in feline health and behaviour. We also have a dedicated Cat Advocate - Keiko whose role is to ensure that your cat is in the best hands possible. We also have the Pet Tunes - Feline Calm music box playing which is a proven method to reduce feline stress, fear and anxiety. We ensure that all our rooms are sprayed each morning with Feliway spray to help cats relax when they arrive.
Our cat advocate Keiko always ensures all our cats are well housed and cared for in our cat ward. All our cats are fed premium Royal Canin cat food during their stay.
Rabbit Ward
Welcome to our dedicated Rabbit Ward! We understand that every pet, no matter the species, deserves the highest quality of care. That's why we built our specially designed Rabbit Ward, where bunnies receive exceptional attention and treatment.
Our Rabbit Ward is a secure and comfortable environment far away from our cat & dog wards, specifically tailored to meet the unique needs of these gentle creatures. We provide a safe and stress-free space where rabbits can recover and thrive. Whether your rabbit is here for a check-up, surgery, or recovery, our Rabbit Ward offers peace of mind, knowing that your bunny is in a dedicated and nurturing environment.
Isolation Ward
Thankfully our Isolation Ward is the least used room in our clinic! This room has outdoor access so we can hospitalise patients with contagious diseases such as parvovirus without putting other patients at risk. There are windows visible from our dog ward so we can continuously monitor these patients without having to enter the room.
When we do enter the room, our team puts on full PPE and ensures high hygiene and safety standards are followed at all times to prevent the spread of disease or infection.
Parking
We offer free onsite parking. There is space for disabled parking, and full disabled (wheelchair) access to the clinic. There are 8 car parks on site and plenty along Brougham Street just along from the clinic. Access to the clinic is via either the rear driveway from Waltham Road, or the main Brougham St entrance.
Please note Waltham Road is an entrance only, no exit.
Dental area
Maintaining your pet's oral health is essential for their overall well-being. That's why we're dedicated to providing top-quality dental care for your furry companions. Our dental area is fully equipped to offer a wide range of services, from routine cleanings and oral examinations to advanced dental procedures & complex extractions.
Our experienced and compassionate vets & nurses are committed to your pet's oral health. They are well-versed in the latest dental techniques and technologies, ensuring the best possible care. We invest in cutting-edge dental equipment, including the IM3 range of digital X-rays and ultrasonic scalers, to provide accurate diagnoses and efficient treatments for your pet's dental needs.
Sterile Surgery
When it comes to your pet's health, trust is paramount. At the Vets take pride in our state-of-the-art surgery theatre, a place where expertise, technology, and compassion come together to ensure the best possible care for your beloved companion.
Our surgery theatre is equipped with the latest in medical technology, ensuring precise and effective surgical procedures. From advanced monitoring systems to specialised surgical instruments, we leave no room for compromise. Our skilled and compassionate veterinary surgeons bring a wealth of experience and a genuine love for animals to every operation. Your pet is in the hands of professionals who prioritise their well-being.
We maintain the highest standards of cleanliness, sterilisation, and safety protocols to protect your pet during surgery. Your pet's health and security are our top priorities. Whether it's a routine spay or neuter, a complex orthopaedic procedure, or an emergency surgery, our team is fully equipped to provide the care your pet needs.
I131 Treatment Room
We're dedicated to providing advanced and compassionate care for your feline companions. One of the remarkable treatments we offer is radioactive iodine (I131) therapy - a highly effective solution for managing hyperthyroidism in cats.
Hyperthyroidism is a common condition in older cats that causes an overproduction of thyroid hormones. Left untreated, it can lead to serious health issues. I131 is a non-invasive and highly successful treatment that involves a single injection of radioactive iodine. This targeted therapy selectively destroys overactive thyroid tissue while preserving healthy thyroid function. This treatment is known for its remarkable success rates, often curing hyperthyroidism in a single treatment. It eliminates the need for daily medication and its associated side effects, offering a more permanent and stress-free solution for both you and your cat.
As your cat will be with us for a 7 day stay after treatment, our experienced team ensures that they receive the best care throughout the treatment, with a focus on safety and comfort. Our vet Helen can give you more information on whether this is a safe option for your cat.
Imaging - Xray, Ultrasound and Endoscopy
Our X-ray and ultrasound room is equipped with state-of-the-art equipment that provides clear and detailed images of your pet's internal anatomy. This allows us to pinpoint issues with unparalleled accuracy, enabling swift and effective treatment.
Our X-ray and ultrasound room is designed with your pet's comfort in mind. The room is quiet, dark and calming, helping to create a relaxed and soothing atmosphere that minimizes anxiety and ensures a stress-free experience for your pet.
Prep and non-sterile procedure area
At the Vets, we take pride in providing the highest standard of care for your beloved pets which is why we follow the NZVA Best Practice Protocols. Our prep area is one of the busiest in the clinic! Here our hospital team prepares patients for surgery, carry out blood and urine collection & administer medications to our patients.
We understand the importance of a stress-free experience for your pet, and our dedicated staff ensures that every visit is met with comfort and reassurance. Rest assured, your pet is in capable hands when they enter our preparation and treatment area.