Full payment is expected at the time of your visit. We do offer Afterpay & Zip and work with Vet Care Finance

Yes! We would love to meet you and your pet. Click here to complete a new client form & you and your pet will be registered right away.

In some cases we can make home visits for euthanasias. Please call us to see if this is an option for you. If not we can put you in touch with mobile euthanasia vets.

Monday – Friday 8:00am – 7:00pm
Saturday – 9:00 – 3:00pm
Sunday & public holidays – Closed

Routine visits are usually 15 minutes. We allow longer for more complicated visits such as skin or ear issues, euthanasia & first puppy & kitten visits. If you want to bring more than 1 pet along please let us know and we will find a double appointment spot for them.

Yes! We recommend enrolling your puppy into puppy school and run our own classes in the clinic. Click here for more information.

We see a wide range of patients from cats & dogs to rabbits, guinea pigs, rats & reptiles.

Yes – absolutely! Check out Money Hub’s website as they do a great comparison of the different companies in New Zealand.

All of our staff have undergone Fear Free training & we are also Rabbit Friendly & Cat Friendly certified. This means our team has undergone extra training to ensure all pets have a stress free visit & that we have extra measures in place in the clinic to help ensure this.

This cost varies depending on weight, age & other things. All clients receive an estimate of costs before all surgeries so please get in touch if you would like to discuss this with us.

Absolutely! We are often fully booked, sometimes days in advance so only take bookings. We do keep urgent on the day bookings for unwell or injured pets & emergencies, but these are only bookable by calling us.

If your pet is on long term medication then the vet will create a prescription for them when they have examined them in a consultation. While the prescription is valid you can request more medication to collect. The prescription is only valid for either 1, 3 or 6 months depending on which medication your pet is taking. If it has been longer than this, then we are legally required to examine your pet again before dispensing more. You can request a repeat by clicking here or calling or emailing us. Please aim to give us 24 hours to process any repeats – our staff will be in touch when your script is ready to collect.

If you book well enough in advance you can usually see the same vet, however if you are making an urgent booking then we cannot guarantee your pet will be booked with your regular vet. If you book online you can select your preferred veterinarian. Our staff will aim to let you know which vet you are booked in with if you make a booking by phone, however if you have a preference please just let us know.

We like to have an accurate measurement of your pets weight regularly to ensure any medications prescribed or given are the correct dose & to notice any trends. Regularly weighing your dog on our scales from when they are puppies, can also help de-sensitise them & make it a fun thing for them at each visit – we also keep a treat jar next to all our scales!

Yes, we do require all pets to be in a carrier & dogs to be under control on a leash. Your pet may be very well trained off lead or not in a carrier, but we cant guarantee the others in the waiting room are. For everyone’s safety we require all pets in a carrier or on leash.

Yes, we recommend having your pet fully vaccinated. Your veterinarian will discuss which vaccines are appropriate for your pet during your consultation. We routinely vaccinate cats, dogs and rabbits and are happy to discuss any questions or concerns you have about vaccines.

Yes we do! We have a plan for each which covers all of their preventative care for the first 6 months of their lives. Just make a one off payment and we will organise the rest for you. You can find all the info for these here

We no longer issue vaccination books – instead your records are securely held online – this provides easy access and you can share them with boarding kennels & catteries.  Go to myrover to sign up before coming in for your vaccination visit.

Yes – we have a YouTube channel with some how to videos and other videos you may find interesting! Click here to watch

The Burgess website has all the info you could need and we recommend heading there!

Rabbits: Click here

Guinea Pigs: Click here