Privacy Policy

Updated 27/7/2026

At the Vets, we are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

What information we collect

To provide veterinary care for your pets, we may collect personal information including:

• Your name, address, phone number and email address.
• Information relating to your pet(s).
• Appointment, treatment and medical records.
• Billing and payment information.
• Records of communications with you.

Why we collect your information

We collect and use your information to:

• Provide veterinary care and related services.
• Manage appointments and communicate with you about your pet’s health.
• Process payments and administer your account.
• Refer your pet to another veterinary clinic or specialist when appropriate.
• Meet our legal and professional obligations.
• Improve our services.

AI-assisted clinical documentation

To help us provide efficient and accurate veterinary care, we may use secure AI-assisted documentation tools to help generate draft clinical notes during or after consultations.

These tools assist our veterinary team by preparing clinical documentation only. All notes are carefully reviewed, edited where necessary, and approved by a veterinarian before being added to your pet’s medical record. AI does not make clinical decisions or replace the judgement of our veterinary professionals.

We take reasonable steps to ensure any AI service we use meets appropriate privacy and security standards and complies with our obligations under the New Zealand Privacy Act 2020.

If AI-assisted documentation is being used during your consultation and you would prefer that it is not, please let a member of our team know. We are happy to accommodate your preference.

Appointment reminders and marketing communications

We may use your contact details to send appointment confirmations, reminders, vaccination and preventative healthcare reminders, test results, and other information relating to your pet’s care.

From time to time, we may also send you newsletters, special offers, promotions, or information about products and services that may be of interest to you or benefit your pet. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly. You will continue to receive important communications relating to your pet’s treatment, appointments, and ongoing care.

Who we may share your information with

We only share your personal information when it is necessary to provide veterinary services, where you have authorised us to do so, or where we are permitted or required to do so by law. This may include:

• Veterinary specialists or other veterinary clinics involved in your pet’s care.
• Diagnostic laboratories and service providers assisting with your pet’s treatment.
• Trusted third-party providers who support our business operations and information systems.
• Regulatory authorities, government agencies, or law enforcement where required or authorised by law.

We do not sell, rent, or trade your personal information.

Keeping your information secure

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. This includes secure electronic systems, restricted staff access, and appropriate security measures.

Accessing or correcting your information

You have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate.

To make a request, please contact us using the details below. We may ask you to verify your identity before releasing personal information.

How long we keep your information

We retain client and veterinary records for as long as reasonably necessary to provide ongoing care, meet our legal and professional obligations, and protect our legitimate business interests. When records are no longer required, they are securely destroyed or permanently deleted.

Contact us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

At the Vets
Email: zoe@atthevets.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner through their website at www.privacy.org.nz.