Best Practice Accreditation,

Cat Friendly Gold Standard Award,

Rabbit Friendly Award.

At the Vets is proud to be BESTPRACTICE accredited by the New Zealand Veterinary Association

What does it mean for you as a client?

It means our clinic will give your pet excellent quality of care. You can trust our staff to be professional, caring, experienced in veterinary medicine and healthcare, and continually updating their professional development. The facilities and equipment are safe, modern and well-maintained. All medications are safely dispensed and appropriately labelled for your pet.

Why choose a BESTPRACTICE clinic?

BESTPRACTICE takes the risk out of choosing a veterinary practice. You can be sure you’ll get quality care at a BESTPRACTICE accredited clinic.
When you choose a BESTPRACTICE accredited clinic you can be sure of excellence in the following areas:
• Care: staff who care about you and your pet.
• Service: staff are well-presented professionals available for 24-hour emergency service.
• Training: all staff are professionally trained and experienced in veterinary medicine, surgery, animal health and welfare, have access to up-to-date materials, and are allocated time to ensure continuing professional development.
• Facilities: the veterinary clinic has modern, well-maintained facilities and equipment in an environment that is comfortable and safe for you and your pet.
• Information: the clinic has well-organised data storage systems to ensure your pet’s health records can be easily accessed and updated.
• Safety: any medication dispensed is clearly labelled and appropriately packaged, so you know exactly how and when to medicate your pet.
And because BESTPRACTICE is currently a voluntary programme, you know when you choose an accredited clinic or hospital that your veterinarian stands by their excellence because they volunteer to be audited every two years.

Our clinic has been awarded Gold Standard, Cat Friendly Clinic with International Cat Care

This standard is only awarded to clinics that have met the highest standards of feline care. So far we are the only clinic listed in Christchurch, and very proud to have met their toughest criteria. We have worked hard to create a minimal stress environment for your cat when it visits us, with emphasis on training staff with gentle handling techniques and ensuring housing is perfect.

We understand that there are unique difficulties in bringing a cat to a veterinary clinic:

  • Cats often do not travel well and feel unsafe away from their home
  • They are highly sensitive to new sights, sounds and smells
  • Most cats prefer quiet and solitude and are highly susceptible to stress
  • Most cats are highly stressed by nearby dogs in the clinic
  • Cats need to be handled gently and with respect in the clinic

What is a Cat Friendly Clinic?

An accredited Cat Friendly Clinic has reached a higher standard of cat care in that the staff:

  • Understand the needs of cats and have made visits to the vet clinic more cat friendly
  • Understand how to approach and handle cats gently and with care
  • Have good knowledge and equipment to manage the care of cats

Achieving Cat Friendly Clinic accreditation involves all nurses and vets. Each accredited clinic also has at least one ‘Cat Advocate’ – someone who ensures the cat friendly standards are adhered to, and who would be happy to talk to you.

What does it mean for my cat and me?

A Cat Friendly Clinic gives you peace of mind and reassurance, letting you know that:

  • The clinic has achieved certain minimum accreditation standards
  • The clinic and clinic staff have thought about the specific needs of cats
  • The staff will be happy to talk with you, show you what they do, and show you around the clinic
  • The staff will explain your cat’s treatment and recovery clearly and sensitively so that you have a full understanding of what is going on
  • Staff  have promised to handle and treat cats with understanding, gentleness and respect, and to make every effort to make the visit to the clinic as stress-free for you and your cat as possible. Staff are required to maintain and update their knowledge on clinical matters and continuing professional development (CPD) is a Cat Friendly Clinic criteria.

What does it take to be a Gold Standard Cat Friendly Clinic?

Click here to read about the requirements for Gold Standard




Rabbit Friendly Award:

We are very proud to let you know that At the Vets has been awarded SILVER rabbit friendly status by the Rabbit Welfare Association & Fund!

We are the first veterinary clinic outside the UK to achieve this and are delighted to be recognised for our dedication to providing the best veterinary care for our bunny patients.

You can find out more at

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