At the Vets is proud to now be BESTPRACTICE accredited by the New Zealand Veterinary Association

What does it mean for you as a client?

It means our clinic will give your pet excellent quality of care. You can trust our staff to be professional, caring, experienced in veterinary medicine and healthcare, and continually updating their professional development. The facilities and equipment are safe, modern and well-maintained. All medications are safely dispensed and appropriately labelled for your pet.

Why choose a BESTPRACTICE clinic?

BESTPRACTICE takes the risk out of choosing a veterinary practice. You can be sure you’ll get quality care at a BESTPRACTICE accredited clinic.
When you choose a BESTPRACTICE accredited clinic you can be sure of excellence in the following areas:
• Care: staff who care about you and your pet.
• Service: staff are well-presented professionals available for 24-hour emergency service.
• Training: all staff are professionally trained and experienced in veterinary medicine, surgery, animal health and welfare, have access to up-to-date materials, and are allocated time to ensure continuing professional development.
• Facilities: the veterinary clinic has modern, well-maintained facilities and equipment in an environment that is comfortable and safe for you and your pet.
• Information: the clinic has well-organised data storage systems to ensure your pet’s health records can be easily accessed and updated.
• Safety: any medication dispensed is clearly labelled and appropriately packaged, so you know exactly how and when to medicate your pet.
And because BESTPRACTICE is currently a voluntary programme, you know when you choose an accredited clinic or hospital that your veterinarian stands by their excellence because they volunteer to be audited every two years.