Operating our clinic under the Covid Protection Framework

From Friday the 3rd of December, our clinic will operate a little differently.

Following a full risk assessment of our business, and accepting that we fall into a high risk category (due to the number of clients seen daily, and the time spent with them in a face-to-face situation, in small spaces) we now require the following measures to keep our staff and our clients safe:

  • All of our staff are fully vaccinated against Covid-19
  • Vaccine passports are required to be shown before entry to the building.  Please have your pass ready for us to view.  You may also be asked for photo ID.

  • We respect your choice around whether or not you have vaccinations, and we provide full contactless services to continue providing care for your pets if you remain unvaccinated.  We ask that you advise us in advance if this applies to you, so we can discuss how we provide contactless service.
  • Due to distancing rules and capacity limits, we allow only ONE vaccinated, healthy person to attend your appointment.
  • Capacity limits mean that if there are several people in the reception and waiting areas, you may be asked to wait outside for a short period.
  • Please sit in designated areas and stay at least one metre from other clients.
  • Please DO NOT come to the clinic if you have any cold or flu symptoms, are a close contact of a covid case, are awaiting a test result, are self isolating,  think you may have been exposed, or have travelled internationally or from ‘red’ traffic light areas within the last two weeks.
  • Scan in when you arrive and use the hand sanitiser supplied.
  • We ask that you wear a mask when visiting.  Masks need to completely cover your mouth and nose.  We can supply one if you forgot yours or don’t have one.  If you have a mask exemption, please make sure you let us know well before arrival.
  • We love (!) contactless services which take pressure off the reception area – click and collect is available – you can order food and products through our  online store ,  request repeat prescriptions by completing our online prescription refill form
  • If you have an appointment booked you will receive an email prior to your booking confirming these requirements – please keep an eye out for it.
  • Be patient – our workload is substantially increased working under these restrictions and we ask that you are patient with possible delays. We try our best to avoid these.  Please – let reception know if you are concerned about your appointment running to time.
  • Our nursing and reception teams did not sign up to be security guards – we are not enjoying this situation either – so I ask that you treat them with respect when asked to present your pass – they are doing their best to keep us all safe and ensure that we can continue to provide our service without interuption and closures.   Verbal and physical abuse, or rude behaviour is simply not tolerated and will likely result in cessation of services.
  • We thank you for supporting us in keeping our people safe so that they can continue to help your pets.