Operating our clinic under the Covid Protection Framework

Under the current NZ traffic light system, our clinic will operate a little differently.

Following a full risk assessment of our business, and accepting that we fall into a high risk category (due to the number of clients seen daily, and the time spent with them in a face-to-face situation, in small spaces) we now require the following measures to keep our staff and our clients safe:

  • We require you to wear a mask at all times.
  • Due to distancing rules and capacity limits, we allow only ONE healthy person to attend your appointment.  Please do not bring children.  If you cannot leave young children unattended, you may wait with them in your car while we attend to your pet (i.e. a contactless appointment).
  • Capacity limits mean that if there are several people in the reception and waiting areas, you may be asked to wait outside for a short period.
  • Please sit in designated areas and stay at least one metre from other clients.
  • Please DO NOT come to the clinic if you have any cold or flu symptoms, are a close contact of a covid case, are awaiting a test result, are self isolating, or think you may have been exposed.
  • Please use the hand sanitiser supplied.
  • We ask that you wear a mask when visiting.  Masks need to completely cover your mouth and nose.  We can supply one if you forgot yours or don’t have one.  If you have a mask exemption, please present your personalised mask exemption card to reception on arrival.  If you cannot wear a mask, and do not have this exemption card, then we can still see your pet, but will do so in a contactless way.
  • We love (!) contactless services which take pressure off the reception area – click and collect is available – you can order food and products through our  online store ,  request repeat prescriptions in advance by completing our online prescription refill form. 
  • If you have an appointment booked you will receive an email prior to your booking confirming these requirements – please keep an eye out for it.
  • Making your bookings online takes pressure off our busy telephone systems – its easy and quick to do.  Our appointment blocks are currently booked out in advance, but we do keep some each day for emergency/urgent cases, so call if you can’t find an appointment online and your pet needs urgent help.  A deposit is required to secure a booking.
  • Be patient – our workload is substantially increased working under these restrictions and we ask that you are patient with possible delays. We try our best to avoid these.  Please – let reception know if you are concerned about your appointment running to time.
  • Our nursing and reception teams did not sign up to be security guards – we are not enjoying this situation either – so we ask that you treat them with respect when you visit – they are doing their best to keep us all safe and ensure that we can continue to provide our service without interuption and closures.   Verbal and physical abuse, or rude behaviour is simply not tolerated and will result in cessation of services.
  • We thank you for supporting us in keeping our people safe so that they can continue to help your pets.


These are some of the measures we’ve taken to try to keep us all safe and stay open for your pets:

– installed screens at reception and in the waiting areas,
– installation of air filter virus killers in reception and all consulting rooms,
– effective ventilation, with three complete air changes throughout the building every hour,
– every night we fog the reception, wait areas, consulting rooms, and the hospital with geosil (this hydrogen peroxide based product sterilises all touch surfaces on contact, then becomes water and oxygen, allowing immedicate use with no residues),
– regular sterilisation of touch surfaces throughout the day,
– provision of hand sanitisers in all areas,
– n95 mask use by all staff when public facing,
– all our staff are fully vaccinated, and RAT tests have been supplied to all for use when required,
– requirements for mask use at all times by clients, and limiting numbers by having only one person attend per appointment,
– simple contactless services for clients who are unable to come into the clinic.
– telemedicine consultations for anyone who needs help with their pet and is isolating,