Covid19 – new protocols for clients/visitors to the clinic

UPDATED 5pm Monday 23rd March:

Due to COVID-19, At the Vets have implemented the following protocols, effective immediately.
The safety of our clients and our staff is paramount, so these are COMPULSORY.

From Wednesday we will be working two separate vet/nurse teams, on completely separate days (not overlapping) and reduced opening hours. For the immediate future we will only be open 9am to 5pm, 7 days. Reduced hours are required to not burn out staff, and since demand for ‘after work’ consult times will be low.
Emergencies outside these hours will be catered for of course, until the After Hours clinic opens. Call the usual number for help – if you don’t get an answer, leave a message as we get those straight away. DO NOT turn up at the clinic and expect to be seen otherwise.

ONLY ONE person is permitted per visit. DO NOT bring your children and friends with you.
ONLINE BOOKINGS are temporarily suspended, please call to make an appointment or if you are bringing in an emergency case.

There will now be NO ACCESS to the clinic by any clients. Staff ONLY are allowed inside. The front door will be locked, staff will collect your pet from you outside and bring them in to be seen by the vets. We can conduct the consultation using speaker phones, so bring your mobiles with you. Payment with debit and credit cards can be done over the phone also, or our eftpos machine works outside.

If you or someone in your household are experiencing any symptoms of respiratory illness or have travelled overseas in the last 15 days, or are in self isolation, please STAY IN YOUR CAR with your pet. Call the clinic number to let us know you have arrived 03 3326632 and we can instruct you from there. Please do not be alarmed when staff come out in protective gear – it’s a necessary precaution.

Prepayment with debit and credit cards over the phone is possible for foods and products. Prepayment is required if we are ordering in goods for you.

We will increase our DROP OFF SERVICE so use this if you would prefer to drop a pet with us and pick them up later. In these cases, the vet will consult with you over the phone with any concerns. We can examine your pet with you communicating with the vet via speaker phone. Booking will be essential for this service.

Our hospital will be disinfected two – three times daily in addition to all exam rooms being disinfected after each patient. Be assured that we use effective disinfectant solutions at correct concentrations and are cleaning all surfaces and floors effectively.

These new guidelines will cause longer wait times, so please be patient. We will endeavour to make sure you are seen as soon as possible.

REMOTE CONSULTATIONS are possible now thanks to the NZ Vet council relaxing rules around this. This means that we could messenger video chat with you rather than you coming into the clinic, if you are in isolation or too concerned to come in with your pet. Obviously there are limitations with this, but for simple conditions or things we have seen your pet for before its a good option. Call ahead to arrange a time our vets can talk to you. There is a $75 consultation fee for all remote/phone/email consultations, and medications can be couriered or collected outside the clinic. Courier fees apply, but given delivery times may be longer, for urgent supplies we suggest collecting from the clinic. Payment for these services can be made over the phone with debit and credit cards.

We appreciate your understanding and support as we strive to continue to provide the best in patient care while also keeping our staff and clients safe, particularly the most vulnerable members of our society.
While many of us will be fine it’s important that we don’t disregard those for whom this could be a devastating illness.

We also need to keep our staff safe and healthy so we can remain in operation and continue to provide help all our animals.

It would be sensible at this point to ensure you have adequate supplies of pet foods, products and medications, and any routine visits due now/soon are up to date (vaccinations, neutering etc).
While we currently do not anticipate supply issues and our wholesaler has assured us they are staying open, this is a rapidly evolving situation, and being prepared is sensible. We will try to keep higher stocks on hand also.
CALL AHEAD and pay with your card over the phone if you would like your order made up for you so your collection is quicker. If you then call when here we can bring it out to your car.

We are happy to answer any questions on 3326632 or by email on
Stay safe everyone